Regional Manager Full Time

Milton Keynes, Buckinghamshire
Welcome Break

Regional Hotel Manager

(UK North – Manchester, Leeds, Liverpool, Sheffield, Scotland)

Vantage Court, Milton Keynes, MK16 9EZ

Full time role. Hybrid working model.

Are you looking for your next role, perhaps moving into a wider management position within the Hotels sector?

What will your role look like?

The Regional Hotel Operations Manager oversees the operational activities of the Hotels within their region and report directly into the Hotel Operations Director. The Managers at each hotel reports to the Regional Hotel Operations Manager. The Regional Hotel Operations Manager has P&L responsibility for each hotel ensuring that it meets its financial goals, meeting its revenue and RevPAR goals as well as being responsible for meeting brand standards and guest service expectations at each hotel.

Your responsibilities:

• Manage and achieve the Region and Hotel P&L.Arrange, and implement a monthly Regional Meeting for your Hotel ManagersDevelop and coach and inspire your Regions Hotel Managers and Teams to drive exceptional customer service and business results.Ensure overall customer proposition delivery and adherence to relevant Hotel brand and WB standardsImplementation of all brand and Welcome Break policy, procedure, and change programmesRecruit, and develop new Hotel Managers Coach, lead and retain Hotel Managers and their teams for optimised performance.Assist Hotel Managers in developing business plans, annual budgets and strategies that meet company expectations and guest needs. Review all budgets with the central Hotel Commercial TeamEnsure compliance to Ramada and Days Inn brand standards.Implement and influence the Team to follow the Famous Five service standards.Use available sources of information and data to identify unacceptable trends emerging in core KPIs (e.g., room sales, labour, RevPAR) and determine root causes.Identifies and creates opportunities to drive profitable growth (e.g., improved operational excellence)Conducts operational visits and reviews with hotel Managers to discuss and Evaluate and improve monthly financial statements, guest satisfaction scores, BSC (including retention, recruitment, and training compliance), TripAdvisor and related social media comments and rankings.Disciplined and consistent review of the operation and performance management of hotel teams retention, training, development, and succession plansEnsure that your Regions Hotels are well maintained and meet the Health and Safety StandardsDrive the Food and Beverage standards within your Hotels.Effective use of Drive to recruit, train and lead your Team through effective use of continuous performance and mid-year and annual reviews.Promote effective use of Yapster for communication to your Team and ensure it is effectively used in your Hotels.Effective use of Recognition through values cards, kudos, culture champions and Team Member of the month.Implementation through your own behaviours and influencing the Hotel manager Team to use the People Charter to create an environment where people feel that they are treated equally, fairly, and that they belong.

About you

Ideally you will have:

• Likely to have managed teams across a multi-site environment in Retail, Hospitality or other Leisure industries.
• A genuine passion and enthusiasm for customer service with the ability to role model
• Passion and energy for delivering high standards to meet our brand aspirations
• Outstanding leadership qualities and be able to inspire and motivate.
• Strong team motivator,
• Ability to balance driving for results with the ability to coach and mentor your Hotel Managers
• Demonstrate high levels of drive and resilience, with the ability to thrive in a fast-paced, dynamic environment
• Great communication skills with the ability to engage with people at all levels
• Possess an uncompromising drive for standards and service whilst always exceeding customer expectations

If the above hasnt convinced you, can we twist your arm with this?

• Bonus Scheme
• Company Car Scheme, or equivalent Opt Out payment
• Private Healthcare scheme provided by Vitality
• 33 days Holiday (inc. BH) – entitlement increases with service
• Pension Scheme
• Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few)
• My Welcome Break discounts – savings at hundreds of retailersincluding Currys PC World, Nike, Ikea, Tesco, Asda, Argos, etc
• Career progression and brilliant training programmes
• Cycle to work scheme – salary sacrifice scheme allows you to save money on bikes including e-bikes
• Free lunch provided in office (sandwiches, pasta pots, rolls) as well as Tea and Coffee

Job Segment: Regional Manager, Manager, Performance Management, Management, Human Resources