Guest Experience Ambassador Full Time

Shangri-La Hotel at The Shard

GuestExperienceAmbassador

Are you passionate about delivering extraordinaryguestexperiences? Shangri-La, The Shard, invites you to join our team as aGuestExperienceAmbassador. As the first point of contact for our valuedguests, you’ll be instrumental in setting the stage for unforgettable moments during their stay.

Who are we?

We are Shangri-La, The Shard, London, the first elevated luxury hotel in the city and Western Europes tallest building. Our guests dine with unparalleled views across London, capturing the citys most historic area, inclusive of Tate Modern, St. Pauls Cathedral, and Borough Market. Our award-winning restaurants offer an incredible world of dining in the clouds. As a valued member of our team you will be integral to our guests experience from the off-set and our team will ensure you have everything you need to succeed in your career with us. As aGuest ExperienceAmbassador, you’ll embody our values, contributing to the reputation of one of London’s most iconic hotels.

Does this sound like you?

WarmGuestWelcome: Greetguests with genuine warmth and enthusiasm, ensuring a positive first impression.

GuestAssistance: Handleguestrequests with efficiency and courtesy, prioritizing F&B reservations and other inquiries

Communication Handling: Resolveguestconcerns promptly, ensuring a high level of satisfaction.

Collaboration: Work collaboratively with various hotel departments to ensure a cohesive and integratedguestexperience.

Exceptional Service Delivery: Anticipate and fulfilguestneeds to create a personalised and memorableexperience.

Qualifications and Skills: Previous customer-facingexperience, preferably in hospitality.

Excellent communication skills, both verbal and written. Impeccable appearance and a positive, motivated attitude.

Knowledge of F&B reservation systems is a plus.

Join us in creating unforgettable moments for ourguests and be a part of our commitment to excellence in hospitality.

In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:

Competitive and generous pension contribution scheme

50% discounts in our exclusive award-winning luxury Restaurants and Bars

Yearly Tastecard membership

Complimentary dining whilst at work

Complimentary dry-cleaning service for your work attire

Annual season travel ticket loan to support you in your journey to work

Staff rates at properties worldwide

Exclusive discounts across London Bridge area via the Shard Card membership scheme

Loyalty benefits- such as complimentary stays, monetary recognition for long service

Investment in your personal development via our vast online Shangri-la academy courses

Internal promotions and endless opportunities

Unique cultural and engagement events across all teams

Immediate enrolment onto our employee recognition platform moments of joy

Financial recognition for introducing new successful team members into the hotel via our inhouse talent team

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.