We’re looking for a candidate to fill this position in an exciting company.
Take complete ownership of the site
Manage the independent food traders who provide retail catering
Be the main point of contact for all food traders and managing the businesses on-site. Including regular check-ins and monthly performance reviews
Ensure the traders are complying with the expectations that are set out for them, in terms of quality, customer service and compliance
Be the main point of contact for the partners and clients
Understand the businesses and monitor and support them, by improving their overall performance, levels of customer service, sales growth and compliance
Oversee the day-to-day operation of the coffee and bar units, ensuring quality, customer service and compliance are met
Uphold Health & Safety standards, by effectively managing all food, bar and coffee H&S on-site to include document management and on-site audits, whilst working closely with the dedicated H&S manager
Manage the overall on-site logistics, including but not exclusively, waste, cleaning, clearing, deliveries
Management of an on-site team to include the Retail Operations Manager, Retail Sales Manager, Back of House Manager and a Bar & Cafe Manager and their respective team
Ensuring that all revenue and targets are met
Working with the staffing partner on hiring, booking and training of any casual staff
Creating and implementing new systems to create best working practices
Have 3-5 years’ experience working within venues, ideally in the retail hospitality sector, or for a contract catering company
Experience of working in a multi-unit environment
3 – 5 years of account management experience, including a proven track record for exceeding client expectations
An understanding of the current London-based events and catering industry
Experience manging an on-site team, including freelance staff
Knowledge of food Health & Safety
Passion about food and top-level service, dedicated to delivering the highest possible standards
Agile, enthusiastic, and confident in upholding top-quality standards
Proactive self-starter with lots of initiative
Excellent people skills, with the ability to talk to clients and traders in a consultative manner and developing long-term relationships
A keen eye for detail and to deliver at the highest standards
You are passionate about food, events and working with small businesses