Deputy Manager- YHA Windermere Full Time

Windermere, Cumbria
YHA

Please note: This role is only open to current employees of YHA England and Wales at this time.

Deputy Manager YHA Windermere

Hours 42.5

Live In or out (Staff accommodation available at 58.52 per week)

Rate of Pay – 25,235 – 28,000YHA have amazing properties in some of the most iconic and inspiring places in England and Wales.A job with YHA could see you behind a bar 20 metres from the shore of Windermere or changing beds in an 800-year-old castle. And youll have plenty of time to make the most of these amazing places in your spare time. Whether youre an urban explorer, countryside rambler or a seasoned surfer, theres a YHA for you.

But were more than just unique buildings in spectacular locations YHA is also a charity. By working for YHA, youd be helping improve access to life-changing travel and adventure.

As a YHA employee youll have access to a whole host of benefits designed to make your job as happy and rewarding as possible.

Deputy Manager skills and experience:

Our deputy manager role requires flexibility to cover different shifts and tasks.Its an advantage but not essential that our team members have worked in a face-to-face role with customers previously. Experience in hospitality or customer service is desirable, including the management and delivery of a quality service.

Our deputy managers are responsible for supporting the management of an operational budget and delivery of KPIs, therefore, previous leadership experience and experience managing budgets is desired.

Food safety level 2 and APLH level 2 qualifications would be desirable but not essential. Experience working knowledge of managing varying pressures, including significant peaks in workload demands and experience of managing a team is essential.

Duties vary so good communication skills, excellent timekeeping and basic IT skills are advantages.

Knowledge and understanding of YHAs core purpose and experience of working in a team are beneficial.

Deputy Manager role responsibilities:

Our deputy managers support the hostel manager with the day-to-day operational management of the hostel and in delivering an excellent customer experience.

You will contribute towards the achievement of targets across all aspects of the hostel operation including food and beverage, and will be responsible for maximising revenue whilst controlling expenditure

You will have support the hostel manager by managing a team of employees and occasional volunteers.Youll also contribute to the team effort in the day-to-day operation of the hostel, undertaking any tasks required, e.g., housekeeping, reception, food, and beverage duties.

We are YHA.

A 90-year-old charity and social enterprise dedicated to connecting people with nature, the outdoors, culture and heritage through brilliant hostel stays and experiences. We operate hostels and activity centres throughout England and Wales and welcome all but specialise in creating opportunities for young people. As well as memorable holidays and short breaks, we deliver education residentials, group trips, and a variety of volunteering opportunities.

Our strategic priorities and working culture

Our top priority is ensuring YHA is for everyone. To achieve this, we need a diverse workforce that is representative of the communities we serve. We support equity, diversity and inclusion in all aspects of our work.

Our people share a common purpose: to improve health, wellbeing and life skills. Our culture is collaborative; we work together following core values and behaviours called HEART: Helpful, Efficient, Authentic, Respectful and Team-spirited.

To ensure we are reaching all, we capture equality information at both the attraction and onboarding stages of employment.

We note that communication can take many forms. This may include sign language; other adaptions for those with hearing impairments; or other speech or language difficulties.

We welcome candidates with lived experiences that are willing to share, that can inform/shape our approach, and help to reach those facing a range of personal or professional challenges.

Lived experience can include protected characteristics, class, educational experience, personal experience such as debt, caring responsibilities, illness, hobbies, community work and interests.

Please note in order to apply for a vacancy with YHA we require an up-to-date CV and a completed application form.

If you require any assistance to submit your application, please email: .uk

Please note: YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during our safer recruitment process in line with this commitment, this will include the checking of relevant IDs for Right to work and a DBS application.

We do reserve the right to close this advertisement early if we receive a high volume of suitable 5.