Business Support Administrator Full Time

Bletchley, Buckinghamshire
Milton Keynes Lightning Ice Hockey

• Up to £15K per annum pro-rata (based on full time equivalent of £25K)

• Permanent

• Part-time (24 hours per week)

• Hybrid and flexible working patterns

• Central Milton Keynes based role

About us

Founded in 2002, Milton Keynes Lightning are a professional ice hockey club currently playing in the UK s second-tier National Ice Hockey League (NIHL). Based out of Planet Ice Arena in Milton Keynes, we have enjoyed considerable success over the years and carried on that tradition by winning the 2024 NIHL National Cup.

About the role

As the Business Support Administrator, you will play a key role in supporting the General Manager, the Directors and the wider management team with day to day administrative activities. You will be responsible for a wide range of duties to ensure the efficient and smooth running of the business.

The role will be predominantly home-based, however there will be a requirement to be on-site at Planet Ice Arena, as well as visiting team housing, sponsor premises and other locations as and when needed. Our playing season traditionally runs from September through to April the following year. You would be required to work unsociable hours (including some evenings and weekends) depending on league fixtures or other club events. Our home games are usually played on Saturday evenings, although it is highly likely there will be some week-night and Sunday evening games during a season.

Main duties of the role

The key responsibilities will be:

• Acting as the first point of contact for all incoming enquiries and responding appropriately via email and social media

• Supporting with social media and marketing activities; including scheduling, content creation, engagement, working with third-party agencies etc

• Supporting the General Manager with processing tickets sales; including weekly and season ticket management, coordinating VIP bookings and processing general ticketing enquiries

• Managing player accommodation; including ongoing property inspections and management, liaising with estate agents, sourcing new accommodation etc

• Managing the car fleet and working with our fleet partner to ensure all the vehicles are serviced and maintained properly

• Game night activities; including managing front of house, supporting on events, managing the arrival process for VIP and experience groups

• Supporting the General Manager with website updates and management as required

• Supporting the General Manager with sponsorship management and engagement

The list of duties above is an indicator of what the job holder would be expected to perform, but is not exhaustive.

Required Criteria

Essential

• Extensive administrative experience, ideally within a sporting, events or hospitality environment

• Email management experience

• Previous experience with social media management and engagement

• Strong communication skills

• Previous customer service experience

• Experience of managing third-party suppliers and partners

• Flexibility to work unsocial hours (including weekends/evenings)

Desirable

• Previous administration experience within UK ice hockey

• Full UK driving license

• Previous experience of UK work visa applications and CoS management