Assembly Hall Senior Bar Supervisor – Sessional Bar Staff Full Time

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Our Client is looking to hire an Assembly Hall Senior Bar Supervisor – Sessional Bar Staff.

Main duties of the job

You will:

• Have excellent customer service skills
• Have experience in a similar role
• Have an interest in music and events
• Have a hands-on, proactive attitude
• Thrive working in a fast moving environment
• Be looking for sessional evening work and be available March-June and Sept-Dec

They will:

• Pay a minimum of London Living wage (currently £11.05 p/h)
• Be busy in March, April, May, June, Oct, Nov, Dec where there. You will be available for approx 10-20 six-hour shifts per month
• Usually open between 7-11pm for gigs; the usual work pattern for bars is 6pm-12midnight and box office is 5pm-10pm
• Be quiet in Jan, Feb, July and August where there will be approximately 3-10 six-hour shifts per month
• Pay wages monthly, first wage will be received in your second month of work

The post holder will be required to work late nights, weekend and early mornings.

If this sounds like it’s for you, please read the notes below before filling in the application form Prepare yourself, the application form is quite detailed and references will be checked!

They are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment.

Please note that the council only accepts online applications, no CVs or alternative forms of applications are accepted.

Closing date: Monday 26th September 2022 at 23:59

Proposed Interview date: Tuesday 4th October 2022

Detailed job description and main responsibilities

Key responsibilities: Bars

• Leadership
• To deal with customer queries in a professional manner, escalating complaints to the Duty manager as appropriate.
• To liaise with the Bar Staff or other on duty venue staff regarding any refunds/wastage/stock issues.
• To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder.
• Resources and Financial management
• To bring stock to and from the storage areas and prepare the bars for the event, also to assist with storage of deliveries.
• To serve customers quickly, efficiently and to the highest professional standards, taking care not to waste any product.
• To have a good knowledge of products and drinks related to the bar.
• To handle cash and take card payments.
• To accurately use the EPOS till & ordering systems and venue bar app.
• To clear the bars and hall after the events, maintaining health and safety at all times.
• To act as a runner, moving bar products to & from cellar to the venue.
• closing of the bars and filling in all post event paperwork.

Compliance

• To act responsibly, taking every precaution to protect the venue premises licence, for example operating the challenge 25 policy.
• To carry out duties and responsibilities in accordance with the council’s commitment to customer service excellence and ensure compliance with the customer care standards.
• To sign in and out accurately at the start and end of shifts.
• To ensure high standards of cleanliness throughout the bars.
• The postholder will be required to work weekend, late-night and early-morning.
• To be committed to the Council’s core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out.
• To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation.
• To carry out duties and responsibilities in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation.
• At all times to carry out responsibilities/duties within the framework of the Council’s Dignity for all Policy (Equal Opportunities Policy).
• To carry out other duties commensurate with the grade.

Work style: BarsFrontline Role. Shift patterns vary but a standard shift is usually 5.30pm-12:30am. There may be times where longer shifts are required depending on the needs of the event.

Person specification

Requirements

Essential criteria

• Experience in a similar role (bars, box office)
• Experience of providing exceptional customer care
• Excellent inter-personal skills with the ability to form productive, professional working relationships with a diverse range of individuals and groups
• Ability to make sound and timely decisions and find solutions to problems, using intiative and good judgement at all times
• Ability to work to the highest standards, juggling competing priorities, using intiative and good judgement at all times
• Excellent organisational skills and a high level of attention to detail including good numeracy
• Bar post would require product knowledge including drink names and brands and knowledge of industry standard apparatus
• An understanding of the statutory requirements associated with venues and event management, including relevant licensing laws
• Available to work early mornings, late nights and weekends when required
• Ability to lift and carry heavy items
• An understanding of and commitment to the Council’s Dignity For All (Equal Opportunities) and pursue its objectives in respect of both colleagues and members of the public